Alltrans - ADA
Allegany County Transit (ACT) operates the Alltrans, a demand response service for senior citizens and the ADA Paratransit persons with disabilities who are unable to ride fixed route transit system. Learn more and sign up for service using the following documents:
Senior Citizens: This is curb-to-curb demand response service for senior citizens. Medical trips are prioritized, and other trips are provided on a space-available basis. Passenger trips will be coordinated to serve as many people as possible and to use our vehicles in the most efficient manner.
Persons with Disabilities: ADA Paratransit service is provided only to persons with disabilities that prevent them from using accessible fixed-route transit system and is available only within ¾ of a mile from ACT fixed routes. ADA Paratransit service is provided during the same days and hours as our fixed-route bus services. Trip purposes are unrestricted.
About ADA ParaTransit
ADA Paratransit is a service provided only to individuals with disabilities who are unable to ride accessible fixed-route public bus service because of their disability. ADA Paratransit service is designed to ensure that the civil rights of these individuals are guaranteed as protected under the Americans with Disabilities Act of 1990 (ADA). ADA Para-transit is comparable to ACT's fixed-route bus service in terms of service area, days and hours of service, fares and response time as defined by the Americans with Disabilities Act and subsequent rulings of the U. S Department of Transportation. Passenger trips will be coordinated to serve as many people as possible and to use our vehicles in the most efficient manner Passengers must be certified as ADA Paratransit eligible before ADA Para-transit service can be scheduled, with the exception of visitors. These individuals are eligible for temporary visitor status and do not need to be re-certified by ACT unless they will be using the service more than 21 days during the calendar year. return to top
Schedule a Trip
Call Alltrans at 301-724-1255 between 7:30 a.m. – 4:30 p.m., Monday – Friday, at least one business day before your appointment time (reservations are accepted up to 14 days in advance). Hearing-impaired customers can use the Maryland Relay System, 711, to contact Alltrans to schedule a trip.
When you call to schedule your trip, please be pre-pared to give the dispatcher the following information:
- Daytime telephone number
- Telephone number where you can be reached at least 60-minutes prior to travel time
- Trip date
- Pick-up location
- Pick up time
- Drop-off location
- Drop-off time
- Return trip time (if needed)
- Special assistance needed or other considerations (mobility device, personal care attendant, service animal, etc.)
Trips will not be scheduled until complete trip information is received. Your trip may be scheduled up to one hour earlier or one hour later than your requested pick-up time or drop-off time in order to serve as many people as possible and use our vehicles in the most efficient manner.
The dispatcher will schedule your trip and let you know when you should be ready to be picked up.
If you live outside of ACT's service area, once you reach a destination within the service area and ¾ mile from a fixed route you can use our service. return to top
If you change your mind or are unable to make your scheduled trip, please let the dispatcher know as soon as possible, at least 1 hour before your scheduled trip for emergencies and by 4:00 p.m. the previous day for non-emergency reasons. If you do not cancel your trip in advance, it will be considered a "no show" and could result in suspension of service. return to top
No Show Policy
If you do not cancel your trip in advance, it will be considered a "no-show" When you are considered a "no show" the return trip, if scheduled, will be cancelled and you will be charged for the fare for the scheduled no show trip. If your fare is not paid for 3 (three) "no shows" in a 12 month period you will be suspended to schedule future service until your balance is paid. For information about paying your "no show" balance please call the Alltrans office. return to top
$3.00 flat rate, each way.
Each time you board the vehicle you must pay the fare in exact change or buy a punch card. PCA's will not be charged a fare.
Punch Cards are $27.50 each for $30.00 worth of rides and are sold through the mail or in person at ACT, or online.
ALLTRANS SERVICE AREA
ADA Paratransit is available within a ¾ mile radius of ACT's fixed bus routes. Origins and destinations outside of this service area will not be served by ADA Paratransit. ADA Paratransit will provide a level of service that is comparable to the regular fixed-route bus service.
To determine if you are in the Alltrans Service Area, type in a street address and zip code (i.e.: 1000 Lafayette Ave, 21502). The blue area is the Monday- Friday Alltrans Service Area and the light green area is the Alltrans Service area on Tuesdays and Fridays only. If you are deemed eligible for the service and your address falls outside of the service area, you may still use the service if you are picked up in a location inside the service area and Alltrans will provide service.
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HOW TO RIDE Alltrans
Safety is an ACT priority.
Allow all passengers to exit the vehicle before you attempt to board.
Have your fare ready.
Seatbelts are required on all passengers while riding ACT vehicles!
Specialized seating area behind the driver must be made available to the elderly and disabled.
Please do not talk to the driver while the bus is in service, and remain seated while the bus is in motion.